When an e-commerce operations leader noticed customer inquiries rising across email, live chat, and social channels after a product launch, the internal support team reached capacity. The team could either slow response SLAs while hiring and training more agents, reorganize responsibilities to fo

Scaling support after a product launch: an operational snapshot A fast-growing online retailer launches a new product and, within days, the support inbox and chat queue swell. The internal team that handled routine order questions and returns during normal traffic now faces backlo

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In the last few years, innovations in artificial intelligence have actually brought forth a myriad of tools and applications throughout various sectors, and among one of the most interesting developments has remained in the world of video generation. The concept of NSFW (not risk-free for work) AI v